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Job Spec

ServiceNow Platform Administrator

Genesys — Ireland (Remote/Hybrid)
👥 Interview Panel
1
Vanessa Lynch
Recruiter — Screening Interview
✓ completed
2
Daniel Hammons
Staff Enterprise Platform Engineer — Technical Interview
Thu 16 Apr • 2pm • ~45 min • Zoom
3
José Tiago de Oliveira
Senior Manager, IT Enterprise Architecture (ServiceNow)
Round 3 — TBC
🏢 About Genesys
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Company Overview
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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
They employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
💡 Key phrase for interviews: "AI-powered Experience Orchestration" — that's how they describe their core platform. Work it in naturally when talking about why you want to join.
🎯 The Role
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Key Responsibilities
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The ServiceNow Platform Administrator is responsible for the day-to-day configuration, stability, and operational health of the ServiceNow platform.
→Administer users, roles, groups, ACLs, and system configurations
→Maintain forms, UI policies, business rules, and service catalog items
→Support platform upgrades, patches, and system health checks
→Assist with incident resolution, testing, and documentation
→Ensure compliance with governance and security standards
→Create and maintain reports and dashboards
→Collaborate daily with global teams and stakeholders
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Minimum Requirements
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→1–3 years of ServiceNow administration experience
→ServiceNow Certified System Administrator (CSA) certification
→Basic knowledge of ServiceNow configuration and scripting
→Understanding of ITSM processes
→ITIL Foundation certification
🎁 Benefits
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What Genesys Offers
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→Flexible work — hybrid, remote, or onsite at the Galway office
→Career development — continuous learning, mentoring, clear advancement paths
→Pension scheme — employer-supported
→Annual bonus program
→Health coverage — private health insurance, dental, wellness supports
→Financial protection — income protection, life assurance, financial planning resources
→Family-friendly — generous maternity and paternity leave